Wow…

After finally being able to lay in bed and not get up until i fucking felt like it… i decided that today was going to be a ‘life admin’ day. take care of all the shit i have been putting off.

Coffee secured, i start with the lab to schedule something my neuro suggested. i need to confirm that the lab got the order before i get up ass early on a day off to go over there.

phone number for the location gives nothing but instruction for making an appointment online. no, ‘press 0 to speak with a representative’. nothing. i don’t want to make an appointment, i want to confirm that you got the damn order and walk in randomly one day this week. that is all.

main website also offers zilch in the way of contacting the company and speaking to a human being. the ‘help center’ is an FAQ thing and the ‘contact us’ is a web form.

i get this is where things are headed; ease, convenience, saving costs yadda yadda. but do we really have to completely remove the human option? i mean, is that necessary?

i just see companies that operate this way as… i dunno… They are the corporate equivalent of a rude mother fucker that treats customer service as an inconvenience and a financial drain. it’s bullshit.

Amazon does the same thing. i have not had a verbal interaction with a human being at amazon in years.

Do companies not realize that real people are going to garner consumer trust and loyalty much faster than simple ease of interaction?